Refund policy
Effective Date: 14 August 2026
At Siimplycool Wear, we are committed to delivering high-quality products and ensuring a smooth shopping experience. Please note that we do not offer refunds. However, we are happy to provide a replacement in accordance with the terms outlined below.
1. Replacement Eligibility
A replacement may be requested in the following circumstances:
- The product received is defective or damaged
- The wrong product was delivered
- There is a size-related issue
2. Replacement Conditions
To be eligible for a replacement:
- The replacement request must be submitted within 7 days of receiving the product.
- The product must be unused, unwashed, and in its original condition.
- All original tags and packaging must be intact.
- Proof of purchase may be required.
- Products that do not meet these conditions may not be eligible for replacement.
3. Non-Eligible Products
The following are not eligible for replacement:
- Digital products
- Gift cards
- Products that have been used, washed, altered, or damaged after delivery
4. How to Request a Replacement
To request a replacement, please contact our customer support team within 7 days of delivery and provide your order number, reason for the request, and clear photos/videos of the product where applicable.
Once your request is reviewed and approved, we will provide instructions for the replacement process.
Please note: Replacement requests are subject to verification and approval in accordance with this policy.
