Privacy policy

Effective Date: 14 August 2026

Simplycool Wear respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, shop with us, or contact us.

Information We Collect

Depending on how you use our Services, we may collect:

Name, email address, phone number, and billing/shipping address
Payment and transaction information
Account details and preferences
Products you view, add to your cart, wishlist, purchase, return, or exchange
Messages and information you provide when contacting us
Device, IP address, browser, and website usage information
Information collected through cookies and similar technologies

How We Use Your Information

We may use your information to:

Process and deliver your orders and payments
Manage your account and provide customer support
Process returns, exchanges, and refunds
Improve and personalize your shopping experience
Send order updates and, where permitted, marketing communications
Prevent fraud and protect the security of our website
Comply with legal and regulatory requirements

You can unsubscribe from promotional emails at any time.

How We Share Your Information

We may share your information with trusted service providers who help us operate our business, including payment processors, shipping and fulfillment providers, IT services, analytics providers, and customer support services.

Our store is powered by Shopify, which processes information to provide and improve our Services. Shopify may also process information in accordance with its own privacy policies.

We may also share information when required by law, during a business transfer, or when you give us permission to do so.

Cookies and Third Parties

Our website may use cookies and similar technologies to improve functionality, understand website usage, and support advertising.

Our website may also contain links to third-party websites. We are not responsible for the privacy practices or security of those websites, so please review their privacy policies before providing personal information.

Children's Privacy

Our Services are not intended for children. We do not knowingly collect personal information from children under the applicable age of majority.

Security and Retention

We take reasonable steps to protect your personal information, but no method of transmission or storage is completely secure.

We retain information only for as long as reasonably necessary to provide our Services, meet legal obligations, resolve disputes, and enforce our agreements.

Your Privacy Rights

Depending on where you live, you may have the right to:

Access your personal information
Request deletion of your information
Correct inaccurate information
Request a copy or transfer of your information
Opt out of certain marketing or targeted advertising

We may need to verify your identity before processing a request. We will not discriminate against you for exercising your privacy rights.

International Transfers

Your information may be stored or processed in countries outside your country of residence. Where required by law, we use appropriate safeguards for international data transfers.